V.A.T. Pre-Paid + FREE UK Post

Delivery, Returns & Payment

Returns Policy

Unsatisfactory items may be refunded or exchanged within 28 days of our despatch date. Before you return something, please notify us and obtain a Return Authorisation Reference number either by emailing us on arthur.eldridge@guernseywoollens.com (Click here to use our contact form) or calling +44 (0) 1481 258183.

If you have an issue with the way the garment fits then don't forget we offer a £15 bespoke Guernsey Jumper alteration service!

Print off our returns form here and include it with your garment when you return it. You can also use the form to request alterations.

Please include your original invoice in the returned parcel. You must write your Return Authorisation Reference number on the invoice. Any returned items that are not accompanied by an official reference number may not be accepted.

Returns received after the 28 day time frame are accepted by prior agreement, and at the sole discretion of Guernsey Woollens.

Please send all returns to:
Guernsey Woollens Ltd. (Returns),
The Workshop,
Sollum Voe,
Rue des Marais,
Vale,
Guernsey,
GY6 8AX

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. If you wish to receive a refund we will re-credit the original purchaser via their original payment method, for the sum paid less any taxes and duties and less the postal costs.

It is advisable to send returned items by registered post (with insurance) and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Customers' statutory rights are unaffected.

Free UK Delivery

Our offer of free UK delivery applies to Royal Mail Standard Parcel Post. Delivery by this method should normally be expected within 3 - 5 working days however postage times can vary and as such we would ask that you wait a total of 8 working days before contacting us about non received items. It is also advisable to check with your local sorting office to ensure they are not holding your package, before you contact us.

Special Delivery and Delivery Over Seas

Guernsey Woollens makes the following charges for non UK deliveries:

  • Rep. of Ireland - £10.00
  • European Territories - £20.00
  • International Territories - £29.00


Guernsey Woollens is happy to make deliveries to other countries besides the UK and also can arrange for special delivery on items needed in a hurry. Please contact us with details of your requirements to arrange either of these services.

Important: Local Taxes and Duty

Our authentic Guernsey sweaters are lovingly made on Guernsey in Great Britain's Channel Islands.

  • UK BUYERS: Guernsey Woollens pre-pays all VAT and customs charges on deliveries to the UK so you don't have to! Please shop with confidence.
  • OVERSEAS BUYERS: Your local government may regard goods as imported and apply customs or duty charges upon arrival. We're sorry but Guernsey Woollens cannot be held liable for any such charges.

Payment

Payment can be made securely online via PayPal using all major debit and credit cards as well as direct debit. You may also place your order by telephone. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.